Festivals
Weather cancellation
Festivals in Amsterdam refund 12,000 tickets in under an hour — including all co-organizer splits.
AmsterdamBerlin
Full or partial. Auto confirmation email. Splits reversal for co-organizers. Accounting receipts as PDF and CSV. Tickable turns the most annoying ops task into a seconds-long job.
Buyers complain — sometimes legitimately, sometimes not. Triggering a refund should be simple: search buyer, mark ticket, click refund. In most legacy tools it's a 7-click journey with three confirmation dialogs, manual Stripe correction, and an Excel sheet someone updates with 'yes, refunded'.
For large events with hundreds of refund requests, it becomes a full-time task for someone on your team. Money you could put into better operations.
Tickable turned the entire refund flow into a button. Buyer is found, ticket marked, refund triggered — Stripe reverses, splits roll back correctly, buyer gets auto confirmation.
Full refund: complete ticket cancelled and refunded
Partial refund: any amount, e.g. only the service fee
Bulk refund: 1,000 refunds in one workflow (e.g. event cancellation)
Splits reversal: co-organizers and artists are auto-rolled-back correctly
Auto confirmation email to buyer
PDF receipt for buyer and accounting
Three steps, all automatic.
By email, name, or ticket number in dashboard.
Full or partial. Optional reason logged for accounting.
Stripe reverses, splits settled, confirmation sent. Done in 30 seconds.
From simple buyer refund to full pull on event cancellation.
Full refund including splits, confirmation, and accounting receipt in one click.
Any amount — e.g. only the service fee or downgrade differential.
Event cancellation: 1,000 refunds in one workflow, automatic mail send.
Co-organizers and artists auto-rolled-back correctly — no more Excel.
Predefined reasons (event cancellation, buyer request, double purchase) for reports.
Managers and door staff can't trigger refunds — only admin and owner.
Set when refunds are no longer possible (e.g. 48h before event).
PDF reports per event with all refunds, reasons, and amounts for accounting.
Organizers with high refund volume or complex splits.
Festivals in Amsterdam refund 12,000 tickets in under an hour — including all co-organizer splits.
Tour organizers in London give buyers the choice: refund or reschedule. Both per click automatic.
Theaters in Vienna refund season subscriptions pro-rata — Tickable auto-calculates the correct amount per missed performance.
What you save in operations time.
| Tickable | Manual management | |
|---|---|---|
| Clicks per refund | 1 | 5–7 + Excel |
| Bulk refunds | Standard | Manual, one by one |
| Splits reversal | Auto | Manual Excel correction |
| Confirmation email | Auto | Write manually |
| Accounting receipt | Auto PDF + CSV | Manual compile |
| Audit log | Per refund incl. user & reason | Often missing |
"On the 2026 weather cancellation, we had to refund 8,500 tickets in one night. We managed it in 90 minutes — including all splits to our three co-organizers. Before, it would have been a week-long task."
Refunds are one of the most frequent buyer interactions after purchase. Anyone with a bad experience here writes a 1-star review. Anyone seeing the refund on their account in 10 seconds becomes a returning buyer.
Tickable treats refunds not as an edge case but as a core workflow. Every feature — splits reversal, auto-mails, accounting receipts — is natively integrated, so your ops team doesn't need to manually rework anything.
When an event gets cancelled (weather, illness, force majeure), thousands of refunds must be triggered fast. Tickable handles 10,000+ refunds in parallel, including correct splits reversal and automatic buyer communication. We know this because our customers have done it — repeatedly.
Every refund comes with a PDF receipt for the buyer and CSV export for your accounting. VAT amounts are correctly reversed and shown in reports. No manual Excel correction, no 'something's still open' at month-end.
On credit cards 5–10 business days (Stripe standard). On SEPA 3–5 business days. Buyer gets immediate confirmation email.
Yes. Partial refunds allow any amount — you enter the sum, Tickable refunds exactly that.
Splits are auto-rolled-back correctly. Co-organizers, artists, and venue see the equivalent amount deducted from their next payout.
Yes. You select all tickets of an event and trigger a bulk refund. Tickable refunds all in parallel and sends all confirmations automatically.
Stripe keeps the transaction fee (1.4% + €0.25) — that's Stripe standard. The buyer gets the rest in full.
Including bulk refunds, splits reversal, and accounting receipts.